The Conflict Resolution Toolbox: Models and Maps for Analyzing, Diagnosing, and Resolving Conflict

Foreword. Acknowledgements. Chapter One - Introduction. We All Conflict Resolution Daily. Diagnosis: Finding the Root Causes of Conflict. Theories vs. Models in a Practice Profession. A Wide Range of Conflict Analysis Models. Becoming a Reflective Practitioner. Summary. How to Use this Book. Chapter Two - Overview of the Models. Why These Eight Models? Model #1-The Circle of Conflict. Model #2-The Triangle of Satisfaction. Model #3-The Boundary Model. Model #4-The Interests/Rights/Power Model. Model #5-The Dynamics of Trust. Model #6-The Dimensions Model. Model #7-The Social Styles Model. Model #8-Moving Beyond Conflict. Chapter Three - The Conflict Story. Case Study. Chapter Four - Model #1: The Circle of Conflict. Background of the Circle of Conflict Model. Diagnosis with the Circle of Conflict. Case Study: Circle of Conflict Diagnosis. Strategic Direction from the Circle of Conflict. Case Study: Circle of Conflict Strategic Direction. Assessing and Applying the Circle of Conflict Model. Practitioner's Worksheet for the Circle of Conflict Model. Additional Case Study-Circle of Conflict. Circle of Conflict Worksheet: The Spanish Estate. Chapter Five - Model #2: The Triangle of Satisfaction. Background of the Triangle Model. Diagnosis with the Triangle of Satisfaction. Case Study: Triangle of Satisfaction Diagnosis. Strategic Direction from the Triangle of Satisfaction. Case Study: Triangle of Satisfaction Strategic Direction. Assessing and Applying the Triangle of Satisfaction Model. Practitioner's Worksheet for the Triangle of Satisfaction Model. Additional Case Study-Triangle of Satisfaction. Chapter Six - Model #3: The Boundary Model. Background of the Boundary Model. Diagnosis with the Boundary Model. Case Study: Boundary Model Diagnosis. Strategic Direction from the Boundary Model. Case Study: Boundary Model Strategic Direction. Assessing and Applying the Boundary Model. Practitioner's Worksheet for the Boundary Model. Additional Case Study-Boundary Model. Chapter Seven - Model #4: Interests, Rights, and Power. Background of the Interest/Rights/Power Model. Case Study: I/R/P Diagnosis. Strategic Direction from the I/R/P Model. Case Study: I/R/P Strategic Direction. Assessing and Applying the I/R/P Model. Practitioner's Worksheet for the I/R/P Model. Additional Case Study-I/R/P Model. Chapter Eight - Model #5: The Dynamics of Trust. Background of the Trust Model. Diagnosis with the Trust Model. Case Study-Trust Model Diagnosis. Strategic Direction from the Trust Model. Case Study: Trust Model Strategic Direction. Assessing and Applying the Trust Model. Practitioner's Worksheet for the Trust Model. Additional Case Study-Trust Model. Chapter Nine - Model #6: The Dimensions of Conflict. Background of the Dimensions Model. Diagnosis with the Dimensions Model. Case Study: Dimensions Model Diagnosis. Strategic Direction from the Dimensions Model. Case Study: Dimensions Model Strategic Direction. Assessing and Applying the Dimensions Model. Practitioner's Worksheet for the Dimensions Model. Additional Case Study-Dimensions Model. Chapter Ten - Model #7: The Social Style Model. Background of the Social Style Model. Diagnosis with the Social Style Model. Case Study: Social Style Diagnosis. Strategic Direction from the Social Style Model. Case Study: Social Style Strategic Direction. Assessing and Applying the Social Style Model. Practitioner's Worksheet for the Social Style Model. Additional Case Study: Social Style Model. Chapter Eleven - Model #8: Moving Beyond the Conflict. Background of the Moving Beyond Model. Diagnosis with the Moving Beyond Model. Stage One: Denial. Stage Two: Anger. Stage Three: Acceptance. Case Study: Moving Beyond Diagnosis. Strategic Direction from the Moving Beyond Model. Case Study: Strategic Direction with the Moving Beyond Model. Assessing and Applying the Moving Beyond Model. Practitioner's Worksheet for the Moving Beyond Model. Additional Case Study-Circle of Conflict. Moving Beyond Model Diagnosis and Worksheet: The Workplace Assault Case. Moving Beyond Model Strategic Direction: The Workplace Assault Case. Chapter Twelve - Conclusion. Index.