自治
款待
多元方差分析
能力(人力资源)
价值(数学)
酒店业
营销
感知
心理学
社会心理学
社会学
业务
旅游
政治学
神经科学
法学
机器学习
计算机科学
出处
期刊:Journal of hospitality and tourism management
[Stratford Peer Reviewed Journal & Book Publishing]
日期:2021-09-01
卷期号:48: 479-491
被引量:5
标识
DOI:10.1016/j.jhtm.2021.08.004
摘要
Hospitality value co-creation studies have generally focused on the customer. However, service-dominant logic postulates that all actors must benefit from successful value co-creation. In this study, the employee self-determination factors of autonomy, competence, and relatedness were examined across generations to understand hospitality co-creation perceptions and attitudes. Employee self-determination (strong, weak) was manipulated in online experiments (N = 360) to examine value co-creation outcomes: well-being, perceptions of competitive service advantage, and job satisfaction. Multivariate analysis of variance (MANOVA) by generational profiles revealed that Baby Boomers sought relatedness and improved their autonomy in the strong condition, Generation X employees valued autonomy or commitment to resources over competence, and Millennials in the strong condition developed their autonomy and relatedness or worked as a team collective. All generations improved their co-creation outcomes under strong self-determination conditions. Implications for theory and practice are discussed.
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