Competence at Work: Models for Superior Performance

Partial table of contents: THE CONCEPT OF COMPETENCE. Definition of a Competency. A COMPETENCY DICTIONARY. Achievement and Action. Managerial. Cognitive. DEVELOPING A MODEL. Designing Competency Studies. Conducting the Behavioral Event Interview. FINDINGS: GENERIC COMPETENCY MODELS. Salespeople. Helping and Human Service Workers. Entrepreneurs. COMPETENCY-BASED APPLICATIONS. Performance Management. Pay. Societal Applications. Competency-Based Human Resource Management in the Future. Bibliography. Index.