Perceived Values to Evaluate Smart Product-Service Systems of Smart Kitchen Appliances

In recent years, the need to develop a user-centric Smart Product-Service Systems (smart PSS) with user experience (UX) has been widely recognized by both industry and academia. Although perceived value is a key driver of smart product/service development with unique experience, existing research has rarely systematically explored the perceived value of smart PSS that can be identified, which could lead organizations to be unable to adapt to this rapid digital transformation. Thus, this study adopted smart kitchen appliances to identify which dimensions of perceived value are influential in the development of the smart PSS with UX. The primary objectives of this study were to: (1) develop a comprehensive perceived value scale of smart PSS; and (2) validate the scale’s stability and goodness of fit. The analysis results of this study show that a one-order confirmatory factor analysis is effective for verifying the scale. Five latent variables, usefulness, flexibility, reliability, fee, and technicality, and 19 observable variables can be used as effective evaluation measurement indicators to demonstrate that a value-based viewpoint is crucial for development of the smart PSS with UX in the organization.