Change at Work: A Comprehensive Management Process for Transforming Organizations

UNDERSTANDING THE TRANSFORMATION PROCESS. The Need for an Effective Change Management Model. The Total Transformation Management Process: An Action Model for Managing Change. CREATING TRANSFORMATION TEAMS. The Transformation Leadership Team: Providing Strategic Direction. The Action Research Team: Keeping the Process on Track. PLANNING THE TRANSFORMATION. Determine the Need: What Makes Change Necessary? Define the Future State: What Should Tomorrow Look Like? Assess the Present State: What Needs to Change? Plan for the Change: Where Do We Go from Here? Map the Change: How Can We Stay on Track? ACTIVATING THE TRANSFORMATION. Support Individual Change: Fostering Learning and Problem Solving. Develop Group Processes: Building Collaboration and Cohesiveness. Open Organizational Boundaries: Making Change a Way of Being. SUPPORTING THE TRANSFORMATION. Manage the Change: Orchestrating Change and Collaboration. Keep in Touch with the Change Process: Monitoring Change with Action Research and Levels of Use. Sustain the Change: Running the Race That Never Ends. Appendix A. Learning Theories and Change Models. Appendix B. Diagnostic Tools and Activities.