Unpacking the Role of Service Quality of AI Tools in Catalyzing Digital Transformation

The aim of this chapter is to do a comprehensive examination of the existing scholarly literature pertaining to artificial intelligence (AI) along with the service quality of AI tools within the framework of digital transformation, managing the effects of deglobalization, and fostering the use of technology. An in-depth study was carried out on a dataset consisting of 156 articles that were taken from the Scopus database. For the purpose of conducting this inquiry, bibliometric methods were utilized, and more specifically, VOSviewer software was utilized, in order to assess the performance analysis and science mapping of the literature that was under investigation. The findings of the study imply that there is a taxonomical representation of current scientific research on the incorporation of artificial intelligence with technological adoption across a variety of fields, with a particular emphasis on online shopping and the level of service quality provided by AI tools.