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The Structural Relationships among Frontline Hotel Employees' Perceived Customer Verbal Aggression, Emotional Exhaustion, Empowerment, Stress Coping Strategy, the Relationship between the degree of Service Recovery Performance and Turnover Intention
1天前
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The Effect of Service Recovery Strategy on Recovery Satisfaction and Customer Behavior Intention in Hotel Industry : Focusing on Moderating Effect of Controllability
1天前
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