Lv11
60 积分 2023-11-21 加入
Anger in Consumer Reviews: Unhelpful but Persuasive?
13天前
已完结
The effects of eWom triggered service recovery on customer citizenship behavior in the hospitality industry: The moderating role of failure severity
15天前
已完结
Service robot’s responses in service recovery and service evaluation: the moderating role of robots’ social perception
16天前
已完结
A Neurophysiological Assessment of Consumers’ Emotional Responses to Service Recovery Behaviors
16天前
已完结
Tourist motivation and place attachment: the mediating effects of service interactions with hotel employees
18天前
已完结
The AI empathy effect: a mechanism of emotional contagion
18天前
已完结
Neither more nor less: understanding positive emotion of posts and user engagement on tourism social media
1个月前
已完结
Anger in Consumer Reviews: Unhelpful but Persuasive?
1个月前
已完结
Smart hotel in the eyes of the silver: developing and testing the silver tourists’ behavioural intention scale
1个月前
已完结
Hotel of the future: exploring the attributes of a smart hotel adopting a mixed-methods approach
1个月前
已完结
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