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116 积分 2022-08-10 加入
Exploring the effect of empathic response and its boundaries in artificial intelligence service recovery
3天前
已完结
Robot service failure: interaction effect of robot language style and customers’ sense of humor on service failure recovery
3天前
已完结
I can feel AI failure: the impact of service failure type and failure assessment on customer recovery expectation
11天前
已完结
Understanding AI service failures: insights from attribution theory
11天前
已完结
Examining the impact of service robot communication styles on customer intimacy following service failure
1个月前
已完结
Effects of the anthropomorphic image of intelligent customer service avatars on consumers' willingness to interact after service failures
1个月前
已完结
How task objectivity shapes customer responses to robot service failure
1个月前
已完结
Chatbots and service failure: When does it lead to customer aggression
1个月前
已完结
From internal to external information search: the role ofinformation accessibility, information diagnosticity, and involvement
2个月前
已完结
How consumer perceptions of virtual streamers affect purchase intention in live streaming commerce: based on cognition-affect-behavior model
3个月前
已完结
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