Lv4
675 积分 2021-03-05 加入
Consumer Behavior in Online-to-Offline (O2O) Commerce: A Thematic Review
1年前
已完结
Forgiveness takes place on an attitudinal continuum from hostility to friendliness: Toward a closer union of forgiveness theory and measurement
1年前
已完结
Understanding E-Commerce Consumers’ Repeat Purchase Intention: The Role of Trust Transfer and the Moderating Effect of Neuroticism
1年前
已完结
Research on the impact of consumer forgiveness on consumer continuous trust
1年前
已完结
Who loves to forgive? The mediator mechanism of service recovery between brand love, brand trust and purchase intention in the context of food-delivery apps
1年前
已完结
Responding to negative reviews? The interplay of management response strategy and service failure type
1年前
已完结
Correction to: Do customers exhibit gratitude after service recovery? Understanding the moderating role of relationship type
1年前
已完结
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