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Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions
1小时前
求助中
Tools or peers? Impacts of anthropomorphism level and social role on emotional attachment and disclosure tendency towards intelligent agents
2小时前
已完结
Conceptualizing the role of virtual service agents in service failure recovery: Guiding insights
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How Traditional Production Shapes Perceptions of Product Quality
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The Death of Traditional Marketing and the Rise of the New "Pull" Game
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Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service?
27天前
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Emotional expression by artificial intelligence chatbots to improve customer satisfaction: Underlying mechanism and boundary conditions
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Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions
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Consumer Responses To AI-Generated Charitable Giving Ads
1个月前
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Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service?
1个月前
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