积极倾听
监督人
心理学
能力(人力资源)
社会心理学
德国的
工作满意度
应用心理学
管理
语言学
沟通
哲学
经济
作者
Karina J. Lloyd,Diana Boer,Sven C. Voelpel
标识
DOI:10.1177/2329488415572778
摘要
This study explores the value of supervisor listening as a seeming key competence in effectively leading employees. We conceptualize listening within the theoretical framework of leader-member exchange (LMX). Specifically, we argue that supervisor listening contributes to satisfaction with the supervisor, interactional justice, and job satisfaction, and that listening unfurls its effect through fostering strong LMX. Data from 250 German employees from various professional backgrounds was used to assess validity criteria as prerequisites for the examination of listening vis-à-vis LMX for the three outcome variables. Good performance in all validity criteria and path-modeling results indicated that perceived supervisor listening provides value for future research on supervisor-employee interactions in the work setting.
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