Encountering Social Class Differences at Work: How “Class Work” Perpetuates Inequality

Using a microsociological lens, we develop a theoretical framework that explains how social class distinctions are sustained within organizations. In particular, we introduce the concept of "class work" and explicate the cognitions and practices that members of different classes engage in when they come in contact with each other in cross-class encounters. We also elucidate how class work perpetuates inequality, as well as the consequences of class work on organizations and those at the lower end of the organizational hierarchy. By examining microlevel interactions and how they become institutionalized within organizations as prevailing rules and practices, we contribute to both institutional theory and the sociology of social class differences. We encourage future research on social class and discuss some of the challenges inherent in conducting it.