任务(项目管理)
计算机科学
多样性(控制论)
终端用户计算
最终用户
概念模型
信息系统
用户满意度
结构方程建模
知识管理
感知组织支持
人机交互
应用心理学
心理学
万维网
人工智能
工程类
社会心理学
组织承诺
数据库
机器学习
电气工程
操作系统
效用计算
云安全计算
系统工程
云计算
出处
期刊:Omega
[Elsevier]
日期:1990-01-01
卷期号:18 (6): 637-652
被引量:298
标识
DOI:10.1016/0305-0483(90)90055-e
摘要
The paper reports the results of a field study investigating the determinants of End-User Computing (EUC) effectiveness among 187 end-users. A conceptual structural model was developed and tested using Partial Least Squares (PLS). The results show that computer anxiety and attitudes toward EUC are significantly affected by work/life experiences, end-user training, computer experience, and information center support. Computer anxiety also affected attitudes towards EUC. In addition, the number of tasks for which computers are used is directly affected by end-user training, computer experience, organizational support provided by information center and top management, task structure, and attitudes toward EUC. Furthermore, system usage, end-user satisfaction, and perceived effectiveness are strongly affected by end-user training, computer experience, top management support, information center support, task structure, task variety and attitudes towards EUC.
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