Predicting the Quiet Quitting Intention Among the Generation Z Workforce in Hotel Industry

This research examined the factors leading to burnout and job embeddedness, and consequently, to the quiet quitting intention among young hotel staff in China. These determinants included employee engagement, affective organizational commitment, quality of work life, and work overload. The data were gathered through an online survey and 585 valid responses were obtained. Partial least squares structural equation modeling (PLS-SEM) was applied to assess the connections. The results indicated that affective organizational commitment and quality of work life had a significant positive impact on job embeddedness, whereas employee engagement, affective organizational commitment, quality of work life, and work overload had a significant negative effect on job burnout. Additionally, higher levels of job burnout and lower levels of job embeddedness are associated with a greater quiet quitting intention among Gen Z staff in the Chinese hotel industry. For this reason, hotel management should emphasize employee engagement, affective organizational commitment, quality of work life, and maintaining a manageable workload to enhance job embeddedness and reduce job burnout and quiet quitting intention among Gen Z staff in the Chinese hotel industry.