Antecedents of Feedback-Seeking Behavior and Its Conditional Impacts: Applying the Framework of Workplace Entitlement

This study proposes and empirically tests a more elaborate model for feedback-seeking behavior (FSB) by including new potential predictors (perceived overqualification, hostile attributional style, and overwork climate) involved with a range of entitlement forms. As well, it aims to identify the extent to which FSB varies within its boundary conditions (i.e., regulatory foci, mutual recognition respect, and motivational climate). A series of hierarchical, moderated regression analyses were used to explore the hypotheses. Data were collected from a stratified sample of 444 employees working largely in manufacturing and IT service industries in eastern China. A hostile attributional style and an overwork climate negatively impact FSB. Although perceived overqualification does not have a direct effect, its interaction with a prevention focus (rather than a promotion focus) easily induces FSB. From the use of the influential predictors and moderators, a thorough understanding of their effects on FSB not only neutralizes the concern over reducing employees’ FSB, but also assists in providing possibilities to create a feedback-rich culture. We provide some insights on how an inflated sense of entitlement can be extended to understand the evolving nature of FSB through another feedback-seeking motive behind the instrumental one. As a different attempt, it adds further value in ongoing feedback research by showing the conditional impacts on such behaviors.