众包
业务
最后一英里(运输)
过程(计算)
独创性
营销
计算机科学
持续性
订单(交换)
交付性能
英里
过程管理
定性研究
万维网
物理
社会学
天文
操作系统
生物
社会科学
生态学
财务
作者
Riccardo Mangiaracina,Alessandro Perego,Arianna Seghezzi,Angela Tumino
出处
期刊:International Journal of Physical Distribution & Logistics Management
[Emerald (MCB UP)]
日期:2019-11-29
卷期号:49 (9): 901-920
被引量:226
标识
DOI:10.1108/ijpdlm-02-2019-0048
摘要
Purpose The purpose of this paper is twofold: first, to review and classify scientific publications dealing with those innovative solutions aimed at increasing the efficiency of last-mile delivery in business to consumer (B2C) e-commerce; and, second, to outline directions for future research in this field. Design/methodology/approach The review is based on 75 papers published between 2001 and 2019 in international peer-reviewed journals or proceedings of conferences, retrieved from bibliographic databases and science search engines. Findings Due to its importance in affecting the overall logistics costs and, as a consequence, the economic sustainability of a B2C e-commerce initiative, last-mile delivery process deserves particular attention in order to be optimised. The review highlights that, among the main factors affecting its cost, there are the probability to have failed deliveries, the customer density in the delivery areas and the degree of automation of the process. Innovative and viable last-mile delivery solutions – which may impact the mentioned drivers – include parcel lockers, crowdsourcing logistics, mapping the consumer presence at home and dynamic pricing policies. Eventually, some gaps and areas for further research activities have been identified (e.g. mapping customer behaviour, crowdsourcing logistics). Originality/value This review offers interesting insights to both academics and practitioners. On the academic side, it analyses and classifies relevant literature about innovative and efficiency-oriented last-mile delivery solutions, proposing directions for future research efforts. On the managerial side, it presents a holistic framework of the main factors affecting last-mile delivery cost and of viable innovative solutions that may be implemented to increase efficiency.
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