自治
控制(管理)
背景(考古学)
胁迫(语言学)
独创性
感知
工作(物理)
知识管理
营销
社会学
心理学
业务
定性研究
计算机科学
工程类
经济
管理
政治学
社会科学
古生物学
语言学
哲学
机械工程
神经科学
法学
生物
作者
Caroline Ruiner,Matthias Klumpp
出处
期刊:Employee Relations
[Emerald (MCB UP)]
日期:2022-01-25
卷期号:44 (4): 890-912
被引量:13
标识
DOI:10.1108/er-04-2021-0139
摘要
Purpose Digitalization is changing organizations with positive and negative impacts such as increased autonomy on the one hand and increased surveillance and control on the other hand. In this context, new modes of control occur: in addition to managerial control, new modes of control are multi-directed, stemming from colleagues, customers and underlying algorithms. This paper investigates the interrelation of autonomy and new modes of control in digital work contexts from the workers’ perspectives. Design/methodology/approach Empirical data are based on a mixed-methods approach combining qualitative interviews with 25 and a quantitative questionnaire with 127 workers from urban food logistics organizations in Germany. Findings The results show that new modes of control are relevant for work engagement in digital work contexts: managerial and algorithm control are perceived as support. Peer and customer control are perceived as coercion. Originality/value Besides investigating the interrelation of autonomy and control and differentiating new modes of control, our study also makes important contributions to the perception of control as support and coercion.
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