Towards quality 4.0 in home appliances: definitions, deployment scenarios, and future perspectives

Purpose Recent research has garnered increasing attention to Quality 4.0, yet its implementation poses significant challenges across various industries. This study aims to identify and analyze the factors influencing Quality 4.0 implementation, considering their types and interactions. It offers solutions to facilitate the adoption of Quality 4.0 within Iran’s home appliance industry. Design/methodology/approach This research involved identifying the factors impacting Quality 4.0 implementation through a comprehensive review of relevant literature and the evolution of Quality 4.0. To evaluate the present status of these factors, data were gathered from the top ten manufacturing companies in Iran’s home appliance industry. Findings The study revealed that Perceived Saving Time emerged as the primary factor influencing changes in one of the backward scenarios of Perceived Saving Cost. Additionally, the research findings indicate that enhancements in the Vision and Strategy factor trigger a cascade effect across multiple factors, ultimately resulting in improvements in Knowledge and Awareness of Quality 4.0. Originality/value This research’s outcomes offer valuable insights for implementing Quality 4.0 and provide a novel perspective for researchers engaged in quality management.