Socio-technical System and Organizational AI Integration: An Integrative Literature Review

Artificial intelligence (AI) is a technical innovation that is predicted to bring change to organizations across a wide range of industries by substituting computer automation for human labor (Muro et al., 2019). Ensuring seamless implementation of AI into work processes requires deep understanding of both technical and non-technical aspects. A hexagonal structure representing the Socio-technical System's social and technological elements is used to represent forming the complex ecosystem of an organization (Clegg, 2000). If used purposefully, the framework may be used to predict how AI implementation would affect the organization. It will also help with identifying AI related requirements and responsibilities for errors and how to avoid them. Depending on AI's potential—whether it is Substitutional, entirely replacing some activities, or Complementary, enhancing human employees through collaborative task design and skill fusion—AI will have diverse effects within the organizational ecosystem, mostly on the social domains.