患者满意度
医学
介绍
宪章
质量管理
医疗急救
质量(理念)
门诊部
家庭医学
护理部
运营管理
管理制度
经济
考古
哲学
内科学
认识论
历史
作者
Katherine McKinnon,Paul Crofts,Rhiannon Tudor Edwards,Peter Campion,R. H. T. Edwards
标识
DOI:10.1108/09526869810230858
摘要
Patient surveys can be used to enable hospital management to evaluate the services they provide. This study shows high levels of patient satisfaction with the quality of their consultations and the attitude shown to them by medical staff. Patient feedback shows that despite the introduction of the Patients’ Charter, waiting times from referral to appointment and delays in clinics are still identified as the main areas for improvement. Findings show that patients are, however, remarkably tolerant and understanding of the pressures and demands placed on outpatient staff.
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