When the bot walks the talk: Investigating the foundations of trust in an artificial intelligence (AI) chatbot.

The concept of trust in artificial intelligence (AI) has been gaining increasing relevance for understanding and shaping human interaction with AI systems. Despite a growing literature, there are disputes as to whether the processes of trust in AI are similar to that of interpersonal trust (i.e., in fellow humans). The aim of the present article is twofold. First, we provide a systematic test of an integrative model of trust inspired by interpersonal trust research encompassing trust, its antecedents (trustworthiness and trust propensity), and its consequences (intentions to use the AI and willingness to disclose personal information). Second, we investigate the role of AI personalization on trust and trustworthiness, considering both their mean levels and their dynamic relationships. In two pilot studies (