The Impact of ChatGPT for Enhancing Knowledge Management in University Libraries

This study examines the integration of ChatGPT into university libraries to enhance knowledge management practices. Employing a qualitative case study approach, twelve respondents from six universities, including Library and Information Science (LIS) and Information Technology (IT) professionals, were interviewed using a semi-structured questionnaire. The research explores the processes, user experiences, challenges, and perceived benefits of ChatGPT in these academic settings. Findings indicate that ChatGPT significantly improves user interactions by providing a more intuitive and accessible information retrieval interface. The study also highlights the critical role of interdisciplinary collaboration between LIS and IT professionals in successfully implementing ChatGPT, which aligns with existing literature emphasizing user-centric design in knowledge management. Challenges such as data privacy and ongoing system refinement were identified, underscoring the need for robust security measures and continuous improvement. The study concludes that while ChatGPT offers considerable benefits in enhancing knowledge management and user interaction, it requires careful integration and ongoing management to realize its full potential. Future research should broaden the scope of institutions studied and explore longitudinal impacts to enhance generalizability and understand long-term effects.