背景(考古学)
价值(数学)
虚拟现实
透视图(图形)
医疗保健
公共关系
医疗保健服务
服务提供商
服务(商务)
公共医疗
业务
公共价值
公共服务
共同创造
社会学
互联网隐私
知识管理
政治学
营销
计算机科学
地理
机器学习
法学
考古
人工智能
标识
DOI:10.1080/14719037.2023.2288262
摘要
The digitalization of public services is a growing phenomenon that affects providers and users alike. However, the impact of digitalization on the Public Service Logic remains understudied. We aim to understand how virtual reality impacts private value dimensions in public healthcare. Drawn from a dual-perspective of providers' and users' interviews and personal diaries, we contribute to value-in-context by underlining nuances of the user needs and service outcomes. Similarly, value-in-use shows patients' experimentations and experiences with the virtual reality service. This study contributes to value dimensions, capturing the phenomenological aspects of the public service encounter in a complex digital healthcare ecosystem.
科研通智能强力驱动
Strongly Powered by AbleSci AI