How does enterprise social network affects open innovation performance? From the dual perspective of inter- and intra-organisation

Over the last decades, open innovation has received considerable attention. The purpose of this study is to examine the influence mechanism of enterprise social networks on open innovation performance from the dual perspective of inter- and intra-organisation. Structural equation model was used to test on a sample of 311 enterprises from Mainland China. Results show that external social network exerts a positive effect on open innovation performance through the mediation of external knowledge management capability. Internal social network positively affects open innovation performance via the mediating role of internal knowledge management capability. The interaction of external and internal social network enhances open innovation performance through the dual mediating effects of external and internal knowledge management capability. Furthermore, inter-organisational contract control plays a moderating role in the relationship between external knowledge management capability and open innovation performance. Intra-organisational professional control exhibits a moderating effect on the relationship between internal knowledge management capability and open innovation performance.