Information technology investment and digital transformation: the roles of digital transformation strategy and top management

数字化转型 知识管理 转化(遗传学) 业务 业务转型 计算机科学 独创性 商业价值 过程管理 商业模式 营销 电子商务 经济 定性研究 业务关系管理 万维网 社会学 微观经济学 基因 利润(经济学) 化学 生物化学 社会科学
作者
Xin Zhang,Yaoyu Xu,Liang Ma
出处
期刊:Business Process Management Journal [Emerald Publishing Limited]
卷期号:29 (2): 528-549 被引量:157
标识
DOI:10.1108/bpmj-06-2022-0254
摘要

Purpose In the context of the digital economy, information technology (IT) investment has become a necessary way for enterprises to transform digitally. However, why and how IT investment can enhance digital transformation is lacking in the literature. Based on the resource-based view (RBV), this study explored the impact mechanism of IT infrastructure on the digital transformation of enterprises from the perspective of the digital transformation strategy. Further, this study examined the moderating role of top management on the relationships between IT infrastructure and digital transformation strategy and between digital transformation strategy and enterprise's digital transformation. Design/methodology/approach Through a questionnaire survey of Chinese enterprises, 180 sample data were collected, and the partial least squares-structural equation modeling (PLS-SEM) method was used to test the hypothesis. Findings Digital transformation strategy fully mediates the relationship between IT infrastructure and enterprise digital transformation. Furthermore, top management has a significant positive moderating effect on the relationship between IT infrastructure and digital transformation strategy, as well as the relationship between digital transformation strategy and digital transformation. Originality/value This study explores the moderating role of top management in the relationship between IT and enterprise performance, as well as the mediating role of digital transformation strategy in the relationship between IT infrastructure investment and digital transformation performance. As a result, the study adds significantly to the body of knowledge on IT business value, digital transformation and strategic management. The authors' findings can help update managers' perceptions of IT value and provide theoretical guidance on deriving digital transformation performance from IT infrastructure investments.
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