拥挤
旅游
目的地
感觉
现象
服务(商务)
空格(标点符号)
经济
挤出效应
营销
广告
心理学
社会心理学
业务
货币经济学
地理
认知心理学
语言学
哲学
物理
考古
量子力学
标识
DOI:10.1177/0047287520937082
摘要
Crowding is a widely observed phenomenon in the tourism industry, especially for destinations experiencing overtourism. Despite the documented consequences of crowding on destinations and locals, studies have seldom examined its impact on tourists’ experiences. Through a correlational study and two experiments, the present research provides convergent evidence suggesting that tourists in the more (vs. less) crowded conditions are less sensitive to the magnitude of service prices. Specifically, tourists tend to perceive lower (vs. higher) difference between high and low service prices in a more (vs. less) crowded destination. Furthermore, the research sheds light on the underlying mechanism of this effect by revealing that tourists rely relatively more on their feelings (vs. cognitions) when making judgments under crowded conditions. Relevant theoretical contributions and practical implications are also discussed.
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