Towards a Secure and Transparent Blockchain-Based System for e-Commerce Deliveries

National and cross-border e-commerce deliveries require cooperation between several parties as it involves, in addition to the transport of products, complex procedures and financial transactions. In this context, several issues need to be tackled such as personalization of the delivery, product information traceability (track and trace), logging and auditing of important actions to avoid disputes between stakeholders, and workflow automation as regards frequently repeated processes. The unique features of Blockchain technology allowed the usage of Blockchain for increasing transparency and accountability in the supply chain and e-commerce sector. In this paper, we present a blockchain-based system that attempts to deal with the aforementioned issues that arise in national and cross-border e-commerce deliveries thus boosting transparency, traceability, accountability and overall security in such contexts.