Measuring Trust in Organizational Contexts: An Overview of Survey-based Measures

The organizational trust literature has burgeoned over the past two decades. Whilst this expanding research has produced increasing coherence on the conceptualization and definition of trust, the same cannot be said about the psychometric measurement of trust. Rather, the measurement of trust has received scant attention, resulting in a highly fragmented and idiosyncratic use of trust measures, and a confusing array of instruments that vary widely in construct validity and the number and type of trust dimensions (McEvily and Tortoriello, 2011). [Introduction extract]