笔记本电脑
广告
消费(社会学)
人类多任务处理
业务
营销
计算机科学
心理学
社会科学
操作系统
社会学
认知心理学
作者
Oliver Hinz,Shawndra Hill,Amit Sharma
标识
DOI:10.1287/isre.2021.1099
摘要
The practice of using a “second screen” while concurrently watching television (TV) has become a widespread phenomenon. People use a smartphone, a tablet, or a laptop while watching TV to conduct research on the show that they are watching, to communicate with their friends, or to do online shopping. Whereas work on multitasking suggests that TV consumption may lead to lower online sales, research in the area of impulse buying suggests the opposite. Our finding, based on a panel data set following 100,000 consumers in the United States and a Big Data set from browsing behavior, shows on the aggregate and the individual level that second screening can lead to higher sales for low-complexity goods (e.g., beverages, food, detergents) but causes lower sales of highly complex goods like financial products and consumer electronics. If a TV program appeals to a large TV audience, then this results in fewer immediate sales of high-complexity products (1% increase in TV consumption leads to −2.2% sales) and more sales of low-complexity products (1% increase in TV consumption leads to +8.8% sales).
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