Neurological and physiological measures to evaluate the usability and user-experience (UX) of information systems: A systematic literature review

Usability and user-experience (UX) are one of the key concerns for information systems’ development; while the practice of evaluating usability and UX has emerged gradually. Among different criteria of UX and usability evaluation, neurological and physiological measures influence user perspectives. This article is a systematic literature review providing a comprehensive review on evaluating usability and UX using neurological and physiological measures of information systems. The existing research regarding these measures for evaluating IT systems’ UX and usability have been explored methodically. An exhaustive search of 957 articles resulted in meticulous screening of 180 articles and finally 27 articles were reviewed. The findings reveal, neurological and/or physiological measure-based UX evaluation has become a concerning issue for information systems over the years and the outcomes are inclined towards evaluation oriented guidelines. Advertising, gaming and e-commerce applications are widely evaluated application areas, while web-based platforms are mostly evaluated for such. The review conveys a number of recommendations for potential future research opportunities related to a variety of application context, UX/usability evaluation measures, evaluation approaches and the likes. The implications of this review is expected to open a gateway for many productive research works in the field of HCI concerning neurological and physiological measures.