Human factors among workers in a small manufacturing enterprise: a case study

In most small manufacturing enterprise (SME), production planning and scheduling are crucial operational management tasks required. A typical make-to-order company is plagued by frequent absenteeism and abrupt resignation of skilled workers, leading to an increase in late delivery of jobs and rework of returned jobs. The effects of some human factors, for example, job skill, job satisfaction, and job fatigue to mention a few were studied using statistical analysis. It was concluded that human factors may have significant effects on job performance in a SME. To our best knowledge, this conclusion is less known in enterprise systems in general.