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18 积分 2024-03-24 加入
Robots at work: People prefer—and forgive—service robots with perceived feelings
3天前
已完结
Public Service Advertisements: Emotions and Empathy Guide Prosocial Behavior
12天前
已完结
Development and validation of the Basic Empathy Scale
12天前
已完结
Robot service failure: the double-edged sword effect of emotional labor in service recovery
1个月前
已完结
Empathic accuracy in artificial intelligence service recovery
1个月前
已完结
Effect of AI Chatbot’s Interactivity on Consumers’ Negative Word-of-Mouth Intention: Mediating Role of Perceived Empathy and Anger
1个月前
已完结
Dancing with service robots: The impacts of employee-robot collaboration on hotel employees’ job crafting
1个月前
已完结
How does work autonomy in human-robot collaboration affect hotel employees’ work and health outcomes? Role of job insecurity and person-job fit
1个月前
已完结
Exploring the impacts of intention towards human-robot collaboration on frontline hotel employees’ positive behavior: An integrative model
1个月前
已完结
Aligning (In)Congruent Chatbot–Employee Empathic Responses with Service-Recovery Contexts for Customer Retention
2个月前
已完结
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