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260 积分 2024-08-17 加入
Is cute AI more forgivable? The impact of informal language styles and relationship norms of conversational agents on service recovery
5天前
已完结
The Impact of AI’s Response Method on Service Recovery Satisfaction in the Context of Service Failure
6天前
已完结
Resources Available for Me Versus Us: Implications for Mitigating Consumer Food Waste
20天前
已完结
When Post Hoc Explanation Knocks: Consumer Responses to Explainable AI Recommendations
20天前
已完结
Artificial intelligence humor in service recovery
25天前
已完结
Friendly or competent? The effects of perception of robot appearance and service context on usage intention
25天前
已完结
Enhancing service recovery satisfaction with chatbots: The role of humor and informal language
1个月前
已完结
How the communication style of chatbots influences consumers’ satisfaction, trust, and engagement in the context of service failure
2个月前
已完结
Should the chatbot “save itself” or “be helped by others”? The influence of service recovery types on consumer perceptions of recovery satisfaction
2个月前
已完结
Algorithm awareness: Why user awareness is critical for personal privacy in the adoption of algorithmic platforms?
2个月前
已完结
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