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115 积分 2021-03-06 加入
Comparative fit indexes in structural models
1年前
已关闭
Emotional intelligence similarity in service recovery
1年前
已完结
Moral judgment and perceived justice in service recovery
1年前
已完结
Managing social media recovery: The important role of service recovery transparency in retaining customers
1年前
已完结
The Roles of Service Recovery and Perceived Justice on Post-Recovery Satisfaction in M-Commerce
1年前
已完结
Robot service failure: the double-edged sword effect of emotional labor in service recovery
1年前
已完结
Transforming Brand Identity to Hotel Performance: The Moderating Effect of Social Capital
2年前
已完结
Firm Performance During a Crisis: Effects of Adhocracy Culture, Incremental Product Innovation, and Firm Size
2年前
已完结
Saving Local Restaurants: The Impact of Altruism, Self-Enhancement, and Affiliation on Restaurant Customers' EWOM Behavior
2年前
已完结
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