对话的
结构化
知识管理
意会
计算机科学
责备
协调博弈
透视图(图形)
过程管理
干预(咨询)
业务
社会学
心理学
社会心理学
精神科
人工智能
经济
微观经济学
教育学
财务
出处
期刊:Management Science
[Institute for Operations Research and the Management Sciences]
日期:2006-08-01
卷期号:52 (8): 1155-1169
被引量:723
标识
DOI:10.1287/mnsc.1060.0526
摘要
Organizational coordination has traditionally been viewed from an organizational-design perspective where rules, modalities, and structures are used to meet the information-processing demands of the environment. Fast-response organizations face unique coordination challenges as they operate under conditions of high uncertainty and fast decision making, where mistakes can be catastrophic. Based on an in-depth investigation of the coordination practices of a medical trauma center where fast-response and error-free activities are essential requirements, we develop a coordination-practice perspective that emphasizes expertise coordination and dialogic coordination. We argue that expertise coordination practices (reliance on protocols, community of practice structuring, plug-and-play teaming, and knowledge sharing) are essential to manage distributed expertise and ensure the timely application of necessary expertise. We suggest that dialogic coordination practices (epistemic contestation, joint sensemaking, cross-boundary intervention, and protocol breaking) are time-critical responses to novel events and ensure error-free operation. However, dialogic coordination practices are highly contested because of epistemic differences, reputation stakes, and possible blame apportionment.
科研通智能强力驱动
Strongly Powered by AbleSci AI