无礼
心理学
社会心理学
调解
乐观 主义
情绪性
情感(语言学)
职业紧张
认知
扎根理论
应用心理学
定性研究
社会学
神经科学
法学
沟通
社会科学
政治学
作者
Jennifer Bunk,Vicki J. Magley
摘要
Theoretically grounded in both the cognitive-motivational-relational theory of emotions and affect events theory, the present research used multiple analytic techniques and positioned appraisals and emotions as key variables in understanding the experience of incivility at work. Data consisted of survey responses from a stratified random sample of 522 U.S. working adults. K-means cluster analyses revealed interindividual differences in cognitive/emotional responding to workplace incivility experiences. In addition, multiple mediation analyses revealed that optimism and emotionality may play important roles in showing why the experience of incivility is related to job-related outcomes. The results help to advance workplace mistreatment research and suggest possible strategies for organizations to maintain civil working environments.
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