价值(数学)
空格(标点符号)
价值创造
业务
营销
共同创造
接头(建筑物)
概念框架
知识管理
计算机科学
社会学
工程类
建筑工程
社会科学
机器学习
操作系统
作者
Venkat Ramaswamy,Kerimcan Ozcan
摘要
In an age of digitalized interactions, offerings are no longer “finished” in the traditional sense; creation of value continues by engaging actors (often consumers and their associated social networks) interacting with organizing actors (often firms and their associated organizational ecosystem) in a joint space of interactive system-environments. One can think of the Apple Watch NikePlus (AWNP) offering in which the consumer co-creates valuable experienced outcomes with a mix of applications, touchpoints, and uses, while AWNP and its organizing actors co-create environments with consumers. Actors increasingly find themselves in such a joint enactment of interactional value creation, through offerings as evolving digitalized networked arrangements of artifacts, persons, processes, and interfaces, which the authors refer to as a Digitalized Interactive Platform (DIP). This implies a broader view of value creation—one in which value is created through interactions, versus one where value is simply the exchange of a fixed offering between a firm and its customers. Offerings as DIPs have significant implications for the theory and practice of marketing.
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