适度
工作满意度
酒店业
款待
工作表现
组织承诺
业务
营销
心理学
情感事件理论
第三产业
关系绩效
工作态度
社会心理学
旅游
政治学
法学
作者
Catherine Prentice,Erdan Ma,IpKin Anthony Wong
标识
DOI:10.1080/19368623.2018.1486767
摘要
This study proposes a linear relationship between employee performance, job satisfaction and organizational commitment in the hospitality industry. Employees' sense of achievement intervenes in the relationship between employee performance and satisfaction. In particular, this study models service climate as a cross-level moderator in this chain relationship. The data were collected at 27 casino hotels in Macau. The study finds that job performance has significant direct and indirect effects on job satisfaction. Employees' sense of achievement significantly intervenes in the relationship between job performance and satisfaction. Service climate has significant cross-level direct and moderating effects on employee sense of achievement, job satisfaction, and organizational commitment. The study provides a fresh look into the relationship between employee performance, sense of achievement, job satisfaction and organizational commitment in the case of hospitality industry.
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