感觉
人际交往
工作(物理)
计算机科学
知识管理
心理学
社会心理学
工程类
机械工程
作者
Ming‐Hui Huang,Roland T. Rust,Vojislav Maksimovic
标识
DOI:10.1177/0008125619863436
摘要
The capability of AI is currently expanding beyond mechanical and repetitive to analytical and thinking. A “Feeling Economy” is emerging, in which AI performs many of the analytical and thinking tasks, and human workers gravitate more toward interpersonal and empathetic tasks. Although these people-focused tasks have always been important to jobs, they are now becoming more important to an unprecedented degree. To manage more effectively in the Feeling Economy, managers must adapt the nature of jobs to compensate for the fact that many of the analytical and thinking tasks are increasingly being performed by AI, and, thus, human workers must place increased emphasis on the empathetic and emotional dimensions of their work.
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