行话
情感支持
心理学
社会支持
社会心理学
应用心理学
语言学
哲学
作者
Weiwei Sun,Xitong Guo,Ron Chi-Wai Kwok
标识
DOI:10.1016/j.im.2024.103944
摘要
One major challenge physicians face in online health communities (OHCs) is how to better support patients in online consultations. Addressing this issue requires an in-depth understanding of the differences and relationships between different types of professional support provided by physicians. We use text mining to quantify emotional and informational support in physician replies and compare their impacts on physician returns in OHCs. Our analysis suggests that informational support has a larger and longer-lasting effect than emotional support, and a complementary relationship exists between these two support types. We also find that jargon usage negatively moderates the effect of informational support.
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