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30 积分 2024-01-08 加入
Who are you talking to? How chatbot identity disclosure affects service satisfaction
17小时前
已完结
Thirty Years of Service Failure and Recovery Research: Thematic Development and Future Research Opportunities From a Social Network Perspective
1个月前
已完结
Measuring the intention-behavior gap in service failure and recovery: the moderating roles of failure severity and service recovery satisfaction
1个月前
已完结
Online service failure: antecedents, moderators and consequences
1个月前
已完结
Effect of AI Chatbot’s Interactivity on Consumers’ Negative Word-of-Mouth Intention: Mediating Role of Perceived Empathy and Anger
1个月前
已完结
Why do Consumers Forgive Online Travel Agencies? A Multi-study Approach
1个月前
已完结
Fuzzy-Set Qualitative Comparative Analysis as a Mixed-Method and Analysis Technique: A Comprehensive Systematic Review
1个月前
已完结
Why users continue E-commerce chatbots? Insights from PLS-fsQCA-NCA approach
1个月前
已完结
The impact of digital fashion marketing on purchase intention
1个月前
已完结
Unpacking service failures in artificial intelligence: future research directions
1个月前
已完结
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