Lv11
40 积分 2024-03-18 加入
Sarcastic or Assertive: How Should Brands Reply to Consumers’ Uncivil Comments on Social Media in the Context of Brand Activism?
2小时前
已完结
Exploring Customers’ Experiences of Service Co-Recovery
4个月前
已完结
I can feel AI failure: the impact of service failure type and failure assessment on customer recovery expectation
7个月前
已完结
Do Customers and Employees Enjoy Service Participation? Synergistic Effects of Self- and Other-Efficacy
8个月前
已完结
A process-output classification for customer participation in services
8个月前
已完结
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