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280 积分 2023-08-27 加入
How to make consumers tolerate robotic service failures
1小时前
待确认
Concrete or abstract: How chatbot response styles influence customer satisfaction
1年前
已完结
Does concrete language in disclosures increase willingness to invest?
1年前
已完结
How Concrete Language Shapes Customer Satisfaction
1年前
已完结
Smile or pity? Examine the impact of emoticon valence on customer satisfaction and purchase intention
1年前
已完结
“We” are Different: Exploring the Diverse Effects of Friend and Family Accessibility on Consumers' Product Preferences
1年前
已完结
Digital Engagement on Social Media: How Food Image Content Influences Social Media and Influencer Marketing Outcomes
1年前
已完结
Rage Against the Machine: Experimental Insights into Customers’ Negative Emotional Responses, Attributions of Responsibility, and Coping Strategies in Artificial Intelligence–Based Service Failures
1年前
已完结
Chatbots in Marketing: A Literature Review Using Morphological and Co-Occurrence Analyses
1年前
已完结
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