标题 |
Concrete or abstract: How chatbot response styles influence customer satisfaction
具体还是抽象:聊天机器人的反应方式如何影响顾客满意度
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DOI |
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其它 | Zhu, Yimin, Jiemin Zhang, and Jiaming Liang. "Concrete or abstract: How chatbot response styles influence customer satisfaction." Electronic Commerce Research and Applications 62 (2023): 101317. |
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