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Service Recovery Strategies for Single and Double Deviation Scenarios
12小时前
待确认
Trust Recovery Following a Double Deviation
12小时前
已完结
Trust and forgiveness in service: effects of single and double deviations with human and robot staff
13小时前
已完结
Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service?
1个月前
已完结
Apology or gratitude? The effect of communication recovery strategies for service failures of AI devices
1个月前
已完结
Recovery Voice and Satisfaction After Service Failure
1个月前
已完结
Save Face or Save Life: Physicians’ Dilemma in Using Clinical Decision Support Systems
1个月前
已完结
Why do Chatbots fail? A Critical Success Factors Analysis
3个月前
已完结
Determinants and consequences of trust in AI-based customer service chatbots
4个月前
已完结
Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service?
4个月前
已完结
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