Impact of Knowledge Management Process on Organizational Performance: The Mediating Role of Technological Innovation

ABSTRACT The prime objective of the current study is to explore the knowledge management process includes knowledge creation, knowledge sharing, knowledge storage, and knowledge utilization on the organizational performance. Therefore, this study examines the ways through which technological innovation may contribute to knowledge management implementation and thus result in improved organizational performance and innovation. The sample of this research was 364 manufacturing companies in Indonesia. The questionnaire was used as a tool to collect data via email and follow‐up with phone calls. To perform data analysis, the Partial least square structural equation modelling is implemented. Findings indicate that knowledge acquisition, exploitation, protection, and integration significantly and positively influence the innovative ability of an organization. Thus, in order to test these factors in different contexts, more studies must be performed. In the current study, the role of Knowledge Management Process was highlighted for increasing the organization's innovative capability.