多样性（控制论）
钥匙（锁）
计算机科学
过程（计算）
过程管理
绩效衡量
知识管理
管理科学
业务
营销
工程类
计算机安全
人工智能
操作系统
作者
Andy Neely,Mike Gregory,Ken Platts
标识
DOI：10.1108/01443579510083622
摘要
The importance of performance measurement has long been recognized by academics and practitioners from a variety of functional disciplines. Seeks to bring together this diverse body of knowledge into a coherent whole. To ensure that the key issues are identified, focuses on the process of performance measurement system design, rather than the detail of specific measures. Following a comprehensive review of the literature, proposes a research agenda.
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