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45 积分 2021-08-30 加入
Who did what and when? The effect of chatbots’ service recovery on customer satisfaction and revisit intention
10天前
已完结
Empathic accuracy in artificial intelligence service recovery
10天前
已完结
Guarantee or inoculate? Ex ante messages against service failures
10天前
已完结
What Determines Tourist Satisfaction After Service Failure: Three-way Interactions Among Service Recovery, Tourist Restraint, and Service Failure Severity
11天前
已关闭
When should chatbots express humor? Exploring different influence mechanisms of humor on service satisfaction
11天前
已完结
Comprehending roles of virtual service assistant’s warmth and competence for service co-creation versus service recovery
15天前
已完结
Beyond cash: a user-centric approach to mobile payment growth, service failure tolerance and continuance intention
21天前
已完结
Explaining online shopping behavior with fsQCA: The role of cognitive and affective perceptions
21天前
已完结
Applying complexity theory to deepen service dominant logic: Configural analysis of customer experience-and-outcome assessments of professional services for personal transformations
21天前
已完结
The role of perceived freewill in crises of human-AI interaction: the mediating role of ethical responsibility of AI
3个月前
已完结
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